Medical device operations co-pilot

We're a group of industry veterans with deep data & operational experience developing an AI-powered platform to revolutionize medical device operations.

All inventory, loaners, consignments & trunk stock in one view, identify inefficiencies with real-time intelligence, re-allocate inventory to improve case readiness & reduce costs. We integrate with most ERPs, accounting software and shipping carriers.

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Operational excellence, automated

Your sales reps spend 72% of their time not selling. We fix that.

Most medical device companies run on a mess of emails, texts, and phone calls. Every case requires 8 people, 7 apps, and 3 days of back-and-forth just to get instruments where they need to be. Meanwhile, your operational costs keep climbing.

Deviceflow's AI agents handle the coordination work automatically, letting your team focus on what matters - supporting more surgeries and driving revenue.

Operational efficiency without apps

Text, email & call, we automate everything else

Keep your tools & your team working exactly how they do today - through apps, texts, emails, and calls. Our AI reads these communications and automatically handles all the coordination work behind the scenes, escalating to your internal team when necessary.

All communications in one place

Never lose track of a case request or inventory update. All your team's communications, requests and escalations, automatically organized in one place.

Your operations on autopilot

Your repetitive operational & customer service tasks run automatically, while keeping you in complete control. Your team empowered to focus on more strategic work.

Trusted by operations leaders at orthopedic and spine device manufacturers who are tired of throwing more people at process problems.

How it works

Let your reps call, text, or email to get their work done. Let our AI handle the rest:

Automatic case scheduling and coordination

Your rep sends a case request - by call, text, or email - our AI handles everything. What used to take 3 days and 8 people now happens automatically in minutes.

Real-time inventory location and movement

Always know where your inventory is, whether it's in a rep's trunk or hospital storage. Our AI tracks movement in real-time and keeps your systems updated automatically.

Automated contract to PO reconciliation and invoicing

Every PO instantly checked against contract terms, ensuring accurate pricing and compliant invoicing. No more revenue leakage from pricing errors.
Complete visibility, zero busy work. Your teams see everything happening in real-time and can step in anytime - they just don't have to handle every detail themselves.
Integrations

Your data, seamlessly integrated with our intelligent Agents

Our integrations let Deviceflow work with the applications your team already uses. We integrate across four critical service categories: communications, shipping, inventory and accounting. Regardless of what system you use to manage your internal data, we'll work with you to make sure that both Deviceflow and your systems are always accurate & up-to-date.

Text Messages / SMS

Instantly process text message requests for surgical instruments and implants, enabling reps to coordinate shipments from their phones without apps.

Phone Calls

Convert voice conversations into actionable data using AI transcription, allowing reps to schedule cases and request inventory just by making a call.

Google Workspace / Gmail

Automatically extracts surgery and shipping requests from emails, eliminating manual data entry and reducing response times for customer service teams.

Microsoft 365 / Outlook

Seamlessly captures and processes inventory requests and shipping instructions from Outlook, turning emails into structured workflows.

USPS

Automates label generation and tracking for USPS mail shipments, streamlining document delivery to hospitals and surgery centers with real-time tracking and delivery confirmation.

FedEx

Instant shipping label creation and automated tracking for urgent surgical instrument deliveries with real-time tracking and delivery confirmation.

United Parcel Service

Provides automated shipping management for medical devices, with real-time tracking and delivery confirmation.

SAP ERP

Synchronizes inventory, shipping, and billing data with enterprise systems, maintaining accurate records without manual updates.

Net Suite ERP

Automatically updates inventory locations, generates invoices, and tracks shipments across the entire device supply chain.

Quickbooks Accounting

Streamlines billing and payment processing for device shipments, reducing accounts receivable cycles.

Xero Accounting

Automates financial record-keeping for device shipments and surgeries, ensuring accurate revenue recognition.

Sage Accounting

Simplifies multi-entity financial management for device manufacturers, tracking inventory movement and associated costs across locations.

Our Story

Learn About Our Mission

We build AI agents that handle the mechanical so humans can master the meaningful.
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Frequently Asked
Questions

How does Deviceflow handle field inventory tracking without requiring our sales reps to learn a new system?
Unlike traditional inventory management systems that require extensive training and adoption, Deviceflow works with your existing communication channels. Sales representatives can continue using text, email, or calls to manage inventory movements. Our AI agents automatically process these communications, extract the necessary information, and update inventory records accordingly, eliminating the need for additional apps or training.
What immediate benefits can we expect in terms of customer service efficiency?
Deviceflow significantly reduces the workload on your customer service team by automating routine tasks. Our system automatically processes set requests, validates information completeness, and coordinates with field representatives. This automation typically saves customer service teams several hours per day, allowing them to handle more requests without increasing headcount. The system also maintains a comprehensive audit trail and keeps all stakeholders informed throughout the process.
How does Deviceflow integrate with our existing ERP and inventory management systems?
Deviceflow is designed to work seamlessly with your existing infrastructure. We're not replacing your ERP, instead we offer an AI overlay on top of your ERP system. We offer direct integrations with major ERP systems like NetSuite and accounting systems like QuickBooks, as well as field inventory management systems like ImplantBase. The platform acts as an intelligent layer that structures and routes information between your various systems while maintaining data accuracy and consistency.
What is your approach to ensuring inventory accuracy and reducing audit discrepancies?
Our system creates a digital audit trail for every inventory movement, capturing photo evidence of receipts and maintaining real-time location tracking. This comprehensive tracking, combined with our automated reconciliation processes, helps identify and prevent inventory discrepancies before they become audit issues. Companies using Deviceflow typically see significant improvements in their audit accuracy and reduction in missing inventory.
What security measures are in place to protect sensitive inventory and customer information?
Deviceflow employs enterprise-grade security protocols to protect your data. Our system includes role-based access control (RBAC), secure user provisioning, and comprehensive audit trails. We're actively building our regulatory capabilities including QMS, SOC, and SOX compliance to support financial transactions and ensure data security at every level.
How does Deviceflow handle incomplete or incorrect information from the field?
Our AI agents are designed to identify missing or incorrect information in communications and automatically follow up to gather the required details. The system won't process incomplete requests, ensuring that your customer service team only deals with validated and complete information. This proactive validation significantly reduces back-and-forth communications and prevents delays in processing requests.
What kind of reporting and analytics capabilities does Deviceflow offer?
Deviceflow provides comprehensive visibility into your inventory operations through detailed analytics and reporting. You can track key metrics such as set utilization, response times, and inventory movement patterns. The system also offers early warning indicators for potential issues and provides actionable insights to optimize your inventory management processes.
What sets Deviceflow apart from traditional inventory management solutions?
Deviceflow is uniquely designed for the medical device industry, focusing on the specific challenges of field inventory management. Unlike traditional systems that require strict user compliance, Deviceflow adapts to your existing workflows. Our AI agents can process natural communications, automatically structure data, and coordinate across teams without requiring changes to how your field representatives work. This approach ensures high adoption rates and immediate operational improvements without the typical implementation challenges of new software systems.
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About us

We blend medical device expertise with cutting-edge AI to create operational workflows that work the way your team does. Our mission is to transform how medical device companies run their operations while keeping the human connections that drive the industry forward.

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